As I was in an email discussion with my friend Tom late last week, he was asking me about the "
bag business." I stated it was going well, and I had an order from a lady who just wanted something I had in stock. Well, as most of you know, this is a custom order company, so I rarely carry anything but the naked or primed boards. Each game is hand painted and custom detailed. However, I did have one that I painted for the
Iowa State-
Texas game last year, and after confering with the wonderful lady from Pennsylvania, she decided those
colors would work. So I dug it out of the stock pile when I noticed it was a little scratched up and needed some touch ups. Instead of hastily just sending it out, I took the time to repaint the white and orange (ok, you UT fans -
BURNT ORANGE). My friend Tom, knowing me pretty well, knew that my attention to detail is often overkill. But it is all about custom service and keeping the customer happy.
I truly hope that each and everyone who orders a custom game board from me is 100% satisfied. I remember a saying that went something like:
"If someone is extremely satisfied with your work, they will tell two people. If someone is extremely unsatisfied with the job you did, they will tell ten people."
I still like my odds with the two better!
Me and my "overkill":
